Training Matters


Vol. 9, No. 2 • February 2008 Gateway to E-Learning for North Carolina's DSS Agencies is the gateway web site through which child welfare services social workers and their supervisors can take online courses, find training events at a glance, apply online to register for training, track their training attendance history, update their own personnel information, and review which trainings are required, recommended, or elective for them based on their job functions.

To make the most of you must create an account on the site. Here’s how:

Creating Your Account
Note: To create an account on you must have a work e-mail address.

  1. Go to <>
  2. Click “Create a User Account” under the “New Users” heading on the left-hand side of the screen.
  3. Search for your information profile in the system. Do this by entering your first and last name and clicking on the “Search for My Information” button. A list of names will appear.
  4. If your name is NOT shown, click the “I’m Not Listed Above” button to enter your personnel information and request an account.
  5. If your personnel information IS found in the system, click “Select” next to the name that matches your information. You will be asked to verify your selection by entering your work e-mail address in the appropriate box. Click the “Verify My Information” button. If the site cannot verify your work e-mail address, please contact a web site administrator by clicking on the “Help” option in the menu at the top of the screen.

Finding and Registering for Training
Anyone can access’s online training calendar. Simply go to <> and click on the “Find a Training” button. Follow the menu that
appears to find course descriptions and a schedule of course offerings.

However, to apply to register online for training events sponsored by the NC Division of Social Services you must have an account on Only staff members from North Carolina county departments of social services, state agencies, and private child-placing agencies are eligible to attend Division-sponsored training events.

If you meet these criteria, once you have found your desired training events you may add them to your registration cart. To view your registration cart and submit your applications for registration, click “My Registration Cart” on the left-hand side of the screen under “My PLP Options.”

Individualized Training Assessment (ITA)
Once you have an account on you will have access to the Individualized Training Assessment, or ITA. The ITA is a tool to help county DSS child welfare supervisors and workers identify and prioritize their training needs. It allows you to:

  • Identify your training needs based on current job responsibilities.
  • Find your highest priority trainings.
  • Get a list of your required, recommended, and elective courses offered by the Division.
  • Provide an overview of your training expectations to your supervisors and administrators.

The ITA is divided into two parts. Part A (Training Requirement) provides a comprehensive list of your required, recommended, and elective trainings based on your job function. Part B (Self-Assessment) pinpoints your training interests and priorities and allows you to identify a shorter list of trainings tailored specifically to your needs. Through Part B, users assess themselves in terms of a specific set of competencies (knowledge and skills related to job function). This assessment, which takes approximately 15 minutes, generates a list of recommended trainings based on your responses and your training history. You can apply to register for training directly from your ITA report.

Note: Part B of the ITA is currently available only to county DSS supervisors of child welfare social workers. However, in spring 2008 the ITA will be available to all county DSS child welfare workers in North Carolina.

View Your Training History
Once you have an account at you can also use the site’s Personalized Learning Portfolio (PLP) to review your training attendance history. Simply log on and click the “Training Attendance History” button on the left-hand side of your screen.

County Training Manager Resources
If your county DSS has a designated staff development manager or a training coordinator, he or she can use this section of to assess the child welfare training needs of the child welfare staff in your entire agency. To gain access to this new feature your agency’s staff development or training coordinator will need to contact’s web administrator by clicking on the “Help” option in the menu at the top of the screen and requesting access rights.

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2008 Jordan Institute for Families