Training Matters


Vol. 9, No. 2 • February 2008 Q & A

I am trying to create an account with, but when I select my name and enter the e-mail address the system generates an error message. What should I do?
This happens either because (1) the e-mail address we have for you in the system does not match the e-mail address you are entering to create your account or (2) the system does not have an e-mail address for you. To remedy the situation, go to the home page and click on the “Help” button located on the menu bar to contact a web site administrator. When prompted, send us an e-mail describing your situation. We will update your e-mail address in the system and let you know when you will be able to resume creating your account.

How can I find available courses using
Go to the home page. Click on the button “Finding a Training” located on the top menu bar. You can search for training three different ways:

  • To see what courses are available on a specific day, week or month, click on “Training Calendar”
  • To search for a specific course or all courses, click on “Training Catalog”
  • To find training events for a specific date, city, or county, click on “Search for Training Events”

You don’t need to log in to to search for a course. However, you must be logged in to submit a registration application.

Is it safe to send personal information to
Yes. All data sent to and from the site is encrypted.

What should I do if, during an e-learning course, I am unable to view the videos, hear the course narration, or the pages do not look quite right?
Please make sure that the computer you are using meets the technical requirements described on this page. If you cannot hear the course narration, check the volume
controls on your external speakers, within Windows, and within your media player.

I am taking an e-learning course and the web pages and/or videos are taking a long time to appear on my screen.
Web speed is directly related to how your agency is connected to the Internet. Please contact your agency’s Information Technology staff. They may be able to address problems with connection speeds.

I am taking an e-learning course and the web page to access the videos is not listing the videos I need to watch. What should I do?
The videos in the e-learning courses are all hosted on a Flash Media Server. This server streams the videos using port 1935 TCP. It is possible that the firewall attached to your network is blocking port 1935, thus preventing our Flash Media Server from delivering these videos to your computer. The solution is to ask the person who administers your network to unblock port 1935.

I am having a technical problem but would prefer to speak to someone rather than sending an e-mail. Who should I contact?
If you have questions regarding technical issues, please contact your agency’s Information Technology staff. If your IT staff requires more information or help, please ask them to contact’s web administrator via the Help section of the website.

I am taking an e-learning course via that requires posting answers to a Discussion Forum. I posted my answer, but it did not go through the system. Did I miss a step?
Like many web sites, has a built-in security feature that automatically logs users off after a certain period of inactivity. Unfortunately, the typing you do while composing a discussion forum post is not detected by our web site. To avoid losing your work, if your post on the Discussion Forum appears to be taking a while for you to compose, we recommend that you type up the post in a program such as Microsoft Word, then copy and paste the post into the Discussion Forum thread.

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2008 Jordan Institute for Families