Training Matters


Vol. 10, No. 1 • November 2008

Special Issue: An Overview of North Carolina's Child Welfare Training System

North Carolina’s county departments of social services have an important job. Under state and federal law, they are responsible for ensuring the safety, well-being, and permanence of children in every community. To fulfill this responsibility agencies need child welfare professionals who know how to do their jobs well.

Fortunately, our state has developed a child welfare training system to help county agencies meet this need. Administered by the NC Division of Social Services, this system provides agencies with access to training that is competency-based, job-relevant, accessible, consistent, and timely. When agencies and individuals know how to use it, this system is an excellent way to enhance the professional development of child welfare staff at all levels.

This special issue of Training Matters explains how the system is organized, lists required courses, and answers common questions. The goal is to make sure county agencies know what this system can do and how to use it to their advantage.

If you have questions or specific child welfare training issues you’d like to discuss, please contact Teresa Turner, Leader of the Division’s Child Welfare Services Staff Development Team (919/334-1175,

Snapshot of the Training System

The system offers NC's county child welfare agencies:

A Continuum of Training. The Division and its partners offer a continuum of more than 50 classroom-based and online courses that develop job-relevant knowledge and skills to meet the needs of workers and supervisors at all experience levels.

Regional Training Centers. To make training more accessible and affordable, the Division has training centers in Asheville, Charlotte, Fayetteville, Greensboro, and Kinston. These centers reduce agency travel costs and time away from the office for child welfare staff. Information about the regional training centers can be found online at the following location: <> This gateway web site allows child welfare workers and supervisors to take online courses, find training events at a glance, apply online to register for training, track their training attendance history, review which courses are required, recommended, or elective, and much more.

No registration fees are charged for child welfare courses offered through this training system.



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2008 Jordan Institute for Families